Under review

Blank screen and quit

3 years ago in iPad • updated 3 years ago • 3

I have a iPad Air 4 running iOS 15.2. The Textastic app sometimes start up in a blank white screen. It would quite after a few seconds. The only way to get the app running properly again is to reboot the iPad.

I have tried killing and restarting the app.

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3 years ago

I have noticed this can happen with other apps on the iPadAir, and therefore wonder if this might not be a fault with Textastic, but an issue with iPadAir hardware or software. Happened prior to iOS 15 as well .i.e. iOS 14.8. Required a reboot of the iPadAir to get rid of the blank screen and then run normally again. Seems to occur using native email app too?

Under review

3 years ago

Textastic tries to open the files that were open the last time the app was used and it tries to restore the external folders at launch.

If a file was previously opened using the "Open…" command or a folder added using the "Add External Folder…" command, it is possible that the file provider hangs for some reason and opening the file or folder times out, resulting in a crash.

If the app crashes directly at launch, you can try the following:

go to the Settings app
scroll down to Textastic
enable "Reset Recent Files"

3 years ago

Enabling the “Reset Recent Files” seems to do the trick. Thanks.

Customer support service by UserEcho