1. Textastic for Mac
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Under review

MacOS 10.13.6 - Crashes when using iCloud

mafli 5 years ago • updated 5 years ago • 2

I am using Textastic since a few weeks. Quite often I encounter crashes. Textastic just quits.

I am storing my documents in the Document folder which is synced with my iCloud.

Today Textastic crashed again. But this time I cannot start it again. Textastic always quits on start.

Are there any issues known like these?

Thank you for your help.

Under review
Alexander Blach (Developer) 5 years ago

Hello,

I'm aware of a crash that happens to some users when restoring the application state on application launch on macOS 10.13.6. It does not seem to happen on 10.14 Mojave.


Please try the following to fix the problem:

  • Go to Finder
  • Select Go -> Go to Folder…
  • Enter "~/Library/Containers/com.textasticapp.textastic-mac/Data/Library/" and press Go
  • Delete the folder "Saved Application State"
  • Try to launch Textastic

If that doesn't help, you can also try to delete the folder "~/Library/Containers/com.textasticapp.textastic-mac" which will remove all preferences, saved application state, custom syntax definitions, themes and templates. It won't delete your documents.


I'm really sorry for the inconvenience. I'm still trying to figure out what exactly is causing the crash.



Regarding the crashes you mention while using the app: this is new to me. Did Textastic ask to send crash reports after a restart?

mafli 5 years ago

Thank you for your help!

Deleting the folder solved the startup problems.

I will report the next crash whenever it will occur.

Again, thank you for your help.

Customer support service by UserEcho